Complaints
Complaints Policy and Procedure
We welcome suggestions for improving our work in the school. Marlcliffe seeks to be a ‘listening school’ and will do its best to enable parents and carers to feel confident to raise issues and concerns with appropriate staff. However we understand that sometimes parents/carers have concerns about aspects of school life.
We understand that a common fear is that our relationship with you and your child will be affected if you express dissatisfaction, however in our experience most issues can be quickly resolved through good communication between home and school; we both have the best interests of your child at heart. Mrs Mann (Headteacher,) or Mrs Turner (Deputy) are usually available to discuss and concerns you might have; just ask at the school office.
The vast majority of concerns and complaints can be resolved informally and often straight away through the class teacher, administrative staff or the Head teacher.
The Governing Body will consider complaints through the Complaints and Complaints Appeals Committees where it has been impossible to resolve at school management level following clear procedures and guidance advised by CYPD.
Please contact Steve Chu or John Doherty (chairofgovernors@marlcliffe.sheffield.sch.uk)
Formal complaints should be made in writing and addressed to the Headteacher or Chair of Governors.
For independent advice Sheffield City Council offers a support service. Sheffield Parent Partnership Service at Darnall Education Centre, Star Works, 212 Darnall Road, Sheffield, S9 5AF. Telephone: 0114 261 9191 Email: ed-parent.partnership@sheffield.gov.uk
Please click here for more detailed information on our complaints procedures.